RECOMMENDED
Email support
For customer service, privacy, item questions and formal requests.
support@fomiigo.comDirect Channels
Contact Fomiigo
Contact our team about an order, parcel, payment, shipment, account request or item concern.
Choose a contact channel
Email is recommended when your request includes documents, screenshots or detailed evidence.
UTC+8
Human support hours
Monday-Saturday, 09:00-19:30 Beijing time. Closed Sunday.
Monday-SaturdayHelp us investigate faster
Send only the information needed for your request.
- Your order, parcel, bill or tracking number
- A short description of the issue and expected resolution
- Relevant photos, screenshots, dates and amounts
Company information
- Operating entity
- PRISMISLE CO., LIMITED
- Registered office
- ROOM 803-A02, 8TH FLOOR, HENRY CENTRE, 9-15 BUTE STREET, MONG KOK, HONG KONG
- Guangzhou operations
- Tongda Creative Park, Helong Street, Baiyun District, Guangzhou, China
- Lagos operations
- 8 Oredola Olojo St, Ajao Estate, Lagos, Nigeria
The registered office is not a warehouse or return address. Do not send parcels or returns there. An approved return address and instructions are provided through the relevant support case.
Privacy and item enquiries
Use support@fomiigo.com for privacy rights requests, prohibited-item questions, counterfeit reports and rights-owner notices.