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Share the order, parcel, bill or tracking number and explain the outcome you need.
Help Center
Customer Support
Find the right help for purchasing, warehouse handling, international shipping, payments, refunds and account access.
What can we help with?
Choose the subject closest to your issue so our team can route it correctly.
01
Account & access
Login, verification, account security, personal details and account deletion.
02Product & purchasing
Quotes, supplier communication, order changes and procurement progress.
03Warehouse & parcels
Parcel identification, warehouse photos, checks, storage and value-added work.
04Shipping & customs
Routes, declarations, tracking, delivery exceptions, returns and claims.
05Payments & refunds
Payment status, wallet records, billing questions, refunds and chargebacks.
06Item questions & reports
Prohibited goods, restricted goods, counterfeit concerns and other item issues.
How support requests are handled
A clear reference and evidence help us investigate without unnecessary follow-up.
We review the record
Our team checks the available order, payment, warehouse or logistics records.
Receive next steps
We reply with the result, required documents or the available resolution path.
Frequently asked questions
When is human support available?
Human support is available Monday to Saturday, 09:00-19:30 Beijing time. Messages sent outside those hours are handled in the next working period.
What evidence should I provide?
Provide the relevant number, clear photos or screenshots, dates, amounts and a concise description. Keep original packaging and labels for parcel or damage claims where possible.
Can support guarantee a supplier return or carrier claim?
We will submit and assist with valid requests, but the result depends on the transaction role, evidence, supplier or carrier rules, and applicable law.
How do I report a prohibited or suspected counterfeit item?
Email support@fomiigo.com with the product link or order number and supporting evidence. Do not purchase or ship an item until our review is complete.
Need to reach the team directly?
Use the contact page for email, WhatsApp, business identity and item-related contacts.